Back to BlogEvent Management Company Increases Client Satisfaction by 90% with AI Voice
Industry Case Study

Event Management Company Increases Client Satisfaction by 90% with AI Voice

Jennifer Davis
Jennifer Davis
Event Director at Elite Event Solutions
Feb 15, 2025
6 min read

Industry Challenge

Event management companies face challenges with coordinating multiple vendors, managing client expectations, and ensuring smooth event execution across different venues and timelines.

Common Pain Points

  • Complex vendor coordination
  • Client communication management
  • Event timeline management
  • Venue coordination
  • Guest management and updates
  • Last-minute change handling

AI Voice Solution Implementation

GenieDial was configured to provide:

  • Event coordination and updates
  • Vendor communication management
  • Client progress notifications
  • Guest information assistance
  • Timeline management and reminders
  • Emergency change coordination

Measurable Results

  • 90% improvement in client satisfaction
  • 85% reduction in coordination errors
  • 95% event execution success rate
  • 80% faster vendor communication
  • 90% guest satisfaction rate
  • 75% reduction in last-minute issues

Industry Impact

This implementation demonstrates how event management companies can improve coordination and client satisfaction through AI voice automation.