Effective Date: August 05, 2025
This Agreement (“Agreement”) is entered into by and between Peakenza Software Services, operating under the trade name "Genie Dial", a company duly incorporated and existing under the laws of India (hereinafter referred to as “Company”, “we”, “us”, or “our”), and the client (“you” or “Client”) who accepts these terms by using the services provided by the Company.
This Agreement sets forth the legally binding terms and conditions that govern your access to and use of the services offered by Genie Dial, which include, but are not limited to, cloud-based telecommunications tools, virtual number services, SMS and voice call management, application programming interfaces (APIs), web interfaces, mobile applications, and all associated software and documentation (collectively referred to as the “Services”).
By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree with any part of this Agreement, you must not access or use the Services.
The Services provided by Genie Dial include, but are not limited to, the allocation of virtual telephone numbers, access to APIs for voice and messaging services, call and SMS tracking, reporting dashboards, call recording functionality, interactive voice response (IVR), and other communication solutions. These Services are designed to enable businesses to improve customer engagement and internal communications.
Subject to the terms of this Agreement, the Company hereby grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only. You shall not lease, sublicense, resell, or otherwise commercially exploit the Services to any third party without the prior written consent of the Company.
You agree to use the Services only in compliance with all applicable local, state, national, and international laws and regulations. You shall not use the Services to transmit any unsolicited communications, spam, or materials that are abusive, obscene, defamatory, or infringe upon the rights of any third party. You are solely responsible for the content and legality of the communications made using our Services.
You agree to provide accurate and complete documentation as required under KYC norms, including but not limited to a valid business registration certificate, address proof, tax registration numbers (e.g., GST, PAN), and any other documents requested by the Company. The Services will not be activated until the Company has verified the KYC documentation to its satisfaction.
The Client agrees to pay all fees associated with the Services as outlined in the pricing plan provided by the Company. Invoices shall be raised on a monthly basis unless otherwise agreed in writing. Payments must be made within fifteen (15) days of the invoice date. Late payments may result in suspension or termination of Services. All payments are non-refundable unless explicitly stated in a written agreement.
The Company is committed to protecting the confidentiality and integrity of client data. We implement industry-standard security measures to prevent unauthorized access, use, or disclosure. All personal data will be processed in accordance with applicable data protection laws. Clients are responsible for maintaining the confidentiality of their login credentials.
All intellectual property rights in the Services, including but not limited to software, APIs, documentation, and branding, shall remain the exclusive property of Genie Dial. Nothing in this Agreement shall transfer any ownership rights to the Client. You may not reproduce, modify, or create derivative works of the Services without prior written authorization.
This Agreement shall commence on the Effective Date and remain in effect until terminated by either party. Either party may terminate this Agreement for any reason by providing thirty (30) days’ prior written notice. The Company may immediately suspend or terminate access to the Services in the event of a breach of this Agreement or any unlawful use of the Services.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities. In any case, the Company’s total liability shall not exceed the amount paid by the Client in the twelve (12) months preceding the event giving rise to the claim.
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad.
This Agreement constitutes the entire understanding between the parties with respect to the subject matter hereof and supersedes all prior discussions, agreements, or understandings of any kind.